We are currently recruiting for a Hotel Receptionist to join our Team at Old Thorns and provide a first class customer experience to our guests and ensure the smooth running of our Hotel Reception.
Receptionist Main Responsibilities:
•To have a good knowledge and understanding of all hotel facilities and outlets and able to answer customer queries quickly and effectively
•To ensure the smooth check in and out of our guests
•To provide a great customer experience and maintain a high level of guest satisfaction
•To ensure the telephone is answered politely and forward calls to the correct department
•To ensure all reservations for accommodation and restaurants are dealt with in a professional and efficient manner
•To maintain a thorough working knowledge of the Front of House IT system. (training will be given)
•To prepare guest accounts accurately prior to departure
Knowledge, Skills & Experience Required:
•Smart personal presentation and polite, attentive and friendly manner
•Great interpersonal skills with excellent standards of spoken English
•Passionate about exceeding customers’ needs and expectations
•Able to work early and late shifts and some weekends
•Good numeracy and literacy skills
•Able to work well within a team and able to cope under pressure
•Previous experience of working with Opera is advantageous
Experience Hotel Receptionist is not essential as training will be provided. For our full time role you must be able to work any 5 out of 7 days between Monday and Sunday and shifts between the hours of 7:00am and 11:00pm.
•A Competitive Salary
•Training & Development Opportunities
•Company Pension Scheme
•Free on-site parking
•Employee Assistance Programme
•Discounted Leisure Club Membership
•Company discounts for you and your family
Working at Old Thorns a four star hotel resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars and a championship golf course.
Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.
To apply for this job email your details to firstname.lastname@example.org.