CAREER OPPORTUNITIES

We are looking for a full time Housekeeper to ensure that all bedrooms and Hotel facilities are maintained to the highest of standards.

Main Responsibilities:

• To clean and service rooms within the required timescales ensuring company standards and procedures are applied
• To make sure that the new COVID-19 cleaning procedures are followed at all times
• To complete and sign the cleaning checklists for each room and give them to the HSK office by latest end of shift.
• To carry out routine and periodic cleaning in allocated areas, as directed
• To ensure the correct use of cleaning agents on all surfaces as directed
• To practice the correct use and care of equipment, such as vacuum cleaners, trolleys, etc and to report any malfunctions of such equipment immediately
• To report any maintenance issues, damage, or wear and tear
• To reject linen that does not meet required standards and record daily to ensure the quality of our linen remains high
• Clean your allocated section of the corridor daily and vacuum it
• To ensure anything left in a room is labelled correctly and handed in as lost property
• To pack your trolley and caddy at the end of your shift and ensure all your equipment is clean and tidy
• Refill chemicals and clean your bucket at end of day
• Ensure your service room is kept clean and tidy at all times and all rubbish is removed daily
• Ensure all rubbish is disposed of correctly
• To respect Do Not Disturb bedrooms. Report them to Supervisor / Line Manager on duty
• To report any departures that have not left by 12noon to Supervisor / Line Manager on duty
• To report any misuse of bedrooms by guests to Supervisor / Line Manager – i.e. smoking, damage
• To take on any guest requests as required and instructed by Head Housekeeper and/or HSK Supervisors

Safety & Security

• To ensure all Health and Safety procedures are adhered to at all times
• To ensure safety of staff and guests by correct use of equipment
• Ensure you understand all COSHH regulations and use only company supplied chemicals and cleaning materials as instructed
• To wear the allocated COVID-19 PPE at all times as required
• Keep secure all cleaning materials and equipment issued
• To report any safety hazards to Management
• To know and carry out responsibilities in the case of fire and as an individual under the Health and Safety at Work etc. Act 1974

 Customer / Client Relationships

• To interact with guests and customers in a polite and friendly manner and keep guest disturbance to a minimum

Communication

• To maintain good interdepartmental communications, ensure teamwork and positive relationships with co-workers and management

 General

• To have a good knowledge and understanding of all hotel facilities, outlets and services available
• To co-operate with Management and assist with any reasonable request
• To maintain a presentable appearance at all times, conforming to uniform requirements and to ensure a high level of personal hygiene
• To attend and contribute to periodical meetings and training when necessary
• To maintain the highest standards of confidentiality
• To act as an ambassador of the company at all times promoting awareness of the company’s services and good reputation

This job description is not an exhaustive list of duties but it is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the Company.  Any substantive changes in the range of work undertaken will be carried out in consultation with the post holder

To apply: Please send your CV, availability and covering letter to hr@oldthorns.com

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

We are recruiting a qualified Spa/Beauty Therapist to join our Spa team in providing a range of high quality treatments. The Spa at Old Thorns specialises in Germaine de Capuccini face and body treatments, OPI manicures, pedicures and gel polish, Sienna X spray tan, eyelash extensions plus waxing and tinting treatments.

Main Responsibilities:

• To provide a range of health and beauty treatments to the highest standards
• To be aware of and promote all treatments and any promotions on offer
• To be responsible for equipment, products, cleanliness and hygiene of the treatment areas
• To provide cover on spa reception as required
• To ensure the high levels of customer service are delivered at all times

Knowledge, Skills & Experience Required:

• Hold a recognised beauty or spa qualification, minimum NVQ 2 or equivalent
• Smart personal presentation
• Good interpersonal skills with a polite, friendly and approachable manner
• Work well within a team

We can offer:

• A competitive salary
• Company pension scheme
• Training & development
• Discounted membership to our fantastic on-site health club
• Company Uniform
• Employee Assistance Programme
• Free on-site parking
• Company discounts

We offer further training and development including Germaine de Capuccini; both face and body.

When applying, please let us know of your availability. Full and part time hours are available.

To apply: Please send your CV, availability and covering letter to hr@oldthorns.com

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

We’re looking for a Head Housekeeper to join the team at the Old Thorns.

We are recruiting for a full time Head Housekeeper, reporting to the General Manager to ensure the smooth running of all Housekeeping operations across the Old Thorns resort.
As Head Housekeeper you will manage a large team and ensure all public areas, 160 bedrooms, 51 apartments and glamping pods are presented to an exceptional standard.

Main Responsibilities:

• To ensure that all areas within your responsibility are cleaned and maintained to a high standard and that routine checks are completed
• To ensure that accommodation is turned around within the required timescales
• To lead, inspire and motivate a large team and ensure they are working to company standards at all times
• To recruit, manage, train and develop the Housekeeping team
• To manage the day to day operations of the department 
• To ensure that work schedules produced in line with business levels and that these are monitored and adjusted accordingly
• Responsible for inventories, stock takes and ordering to ensure sufficient par levels are maintained and budgeted costs are managed
• To ensure all day to day legal requirements are met in relation to health and safety and employment regulations (i.e. COSHH, Risk Assessments)
• To control costs in line with budgeted levels

Knowledge, Skills & Experience Required:

• Have a previous management experience within a 4 star Hotel environment
• Be efficient, organised and have excellent planning and communication skills
• Be able to comply with company standards and procedures
• Great people skills, able to nurture, develop and lead a team
• Able to demonstrate sound administrative and IT skills

We can offer:

• A competitive salary
• Company pension scheme
• Training & development
• Discounted membership to our fantastic on-site health club
• Company Uniform
• Employee Assistance Programme
• Free on-site parking
• Company discounts

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.