Old Thorns is a four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference and function facilities, health club, beauty spa, restaurants and bars and a championship golf course.

We are seeking Waiting staff to join our Restaurant, Bars or Café. We currently have part-time, full-time permanent and temporary positions available.

Main Responsibilities:

• To welcome guests in a polite and friendly manner
• To ensure our guests receive the highest possible standards of service at all times
• To assist customers, providing information, menu changes, as well as making suggestions and answering any questions
• To follow cash handling procedures
• To ensure tables and service areas are kept clean and tidy at all times
• To assist with set up for tables and/or rooms and clear down

Knowledge, Skills & Experience Required:

• Smart personal presentation and polite and friendly manner
• Passionate about delivering the highest standards of customer care
• Excellent standards of spoken English
• Previous experience is desirable but not essential

   

  You will be available to work flexible hours that cover a wide range of operations from morning to evening on a rota basis

What are the Old Thorns employee benefits?

• Employees assistance programme
• A competitive salary
• Contributory company pension scheme
• Training & development
• Discounted membership to our fantastic on-site health club
• Company Uniform
• Free on-site parking
• Company discounts

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

Job Types: Full-time, Permanent

Salary: £7.35-£8.91 per hour

Old Thorns is a luxury four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers luxury accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

We are seeking Restaurant Manager to ensure the smooth running and delivery of high standards of customer service within our 200+ cover Kings Carvery & Brasserie Restaurant.

Job Description: Restaurant Manager

Area/ Department: Food & Beverage

Reports to: Operations Manager

Job Overview:

To ensure the smooth and efficient operation of all the Restaurants, ensuring guests receive the highest possible standards of service at all times and that departmental profitability is achieved.

Main Responsibilities

Operational

- To have a good knowledge and understanding of all hotel facilities, outlets and services available

- To manage day to day operations of all the restaurants, ensuring all guests receive high standards of service and their needs met

- To manage bookings using resdiary, and allocate job tasks to team members accordingly

- To supervise staff and ensure the quality and standards of service are maintained at all times at the level laid down by the company

- To have a thorough knowledge of all applicable food menus and beverages available. This is to include the preparation and service of all products

- To ensure every opportunity is taken to ‘up sell’ by team members

- To ensure that all hotel guests are served according to company procedures

- To greet, take orders and give advice when required to guests on dishes and accompaniments, together with wines and beverage available

- To be fully aware of and strictly adhere to liquor licensing legislation

- To participate in service wherever required

- To ensure opening and closing procedures as set down by the company are followed

- To ensure the Restaurant is clean and presentable at all times to the standards set by the company

- To be responsible for all stock levels in restaurant linen, sundries equipment and tableware

- To assist with stock audits for cutlery, china and small wares

- Report any deficiencies in equipment and facilities

- To exercise effective stock rotation and maintain stock levels in accordance with hotel business, ensuring all products are displayed according to company procedures

- To participate with liquor stock counts and ensure good results are achieved in line with budget

- To follow company cash handling procedures for all payments and company/guests accounts and record appropriately

- To process orders through the till / check system and serve as appropriate. To ensure that all charges are raised in accordance with procedures laid down

- To support and implement all company initiatives and programmes as requested, as well as maximising every opportunity to ‘up sell’ to the guest

- To monitor, record and report on KPI’s for the Restaurant

- To suggest and organise ways of up selling in the department maximising departmental profits

Leadership

- To provide leadership, motivation, direction and support to your team in order to encourage and obtain maximum commitment and high employee retention

- To ensure weekly completion of staff attendance information for payroll deadline for staff using EPS platform

- Assure the completion of weekly rotas that meets the needs of the business and shift duties while maintaining labour costs and assuring adequate and consistent staffing levels

- To ensure holidays are planned to ensure adequate staffing levels are maintained for staff under your responsibility

- To ensure staff demonstrate a professional attitude and are meeting Company appearance and uniform standards

- To ensure all new staff are fully inducted and receive sufficient training on all systems and operating procedures

- Responsible for departmental staff training and development. Formulate departmental training plans in order to identify skills required by team members to meet hotel and individual objectives

- Recruitment of staff in your area of responsibility ensuring procedures are followed

- Review of staff performance in your area of responsibility in accordance with company guidelines

- To ensure company performance management and disciplinary procedures are correctly followed

- Ensure a positive and motivated atmosphere throughout the staff through holding regular appraisals and one-to-ones as well as aiming on improving staff retention

- To act as a role model, demonstrating a professional attitude at all times, particularly with regard to punctuality, appearance and general manner

Safety & Security

- To ensure safe working practices laid down are followed when changing cellar equipment

- To ensure safety of staff and guests by correct use of equipment

- To be fully aware of and adhere to security procedures laid down by the company. This to include security of equipment, keys, cash and property

- To understand and enforce the hotel’s health and safety policy, hygiene, accident reporting, fire procedure and COSHH procedures, policies and practices

- To maintain a high degree of personal hygiene and food safety

- To know and carry out responsibilities in the case of fire and as an individual under the Health and Safety at Work Act 1974

Customer / Client Relationships

- To deliver the highest standards of customer service to our customers at all times and ensure service is prompt and according to company procedures and standard operation procedures

- To be aware of customer needs in order to eliminate customer complaints

- To effectively handle and resolve any customer complaints and ensure that they are logged appropriately

- To suggest ways of enhancing service in order to provide superior service wherever possible

Communication

- To maintain good interdepartmental, ensure teamwork and positive relationships with co-workers and management

- To communicate effectively at all levels. This is to include attending departmental and Head of Department and team meetings

General

- To co-operate with Management and assist with any reasonable request

- To cover Duty Manager shifts weekly

- To maintain a presentable appearance at all times, conforming to uniform requirements and to ensure a high level of personal hygiene

- To attend and contribute to periodical meetings and training when necessary

- To maintain the highest standards of confidentiality

- To act as an ambassador of the company at all times promoting awareness of the company’s services and good reputation

- To complete any additional duties as required by the Management

This job description is not an exhaustive list of duties but it is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the Company. Any substantive changes in the range of work undertaken will be carried out in consultation with the post holder.

Reference ID: Oct_RestMgr

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Additional pay:

• Tips

Benefits:

• Company pension
• On-site parking

Schedule:

• 10 hour shift

Work remotely:

• No

Old Thorns is a four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference and function facilities, health club, beauty spa, restaurants and bars and a championship golf course.

We are currently looking for Bar Staff to join our team to work across our F&B outlets. No two days are the same and you will work in our Sports Bar and Atrium Bar serving cocktails and champagne.

Main Responsibilities:

• To ensure all guests receive the highest standards of customer service at all times

• To welcome guests in a polite and friendly manner

• To take and deliver customer orders, providing information on daily specials or menu changes, as well as making suggestions and answering any questions

• To follow cash handling procedures

• To assist with set up for tables and clear down

• To ensure cleanliness of work areas is maintained

• To be fully aware of current liquor licensing laws and ensure that these are strictly adhered to

Knowledge, Skills & Experience Required:

• Smart personal presentation and polite friendly manner
• Passionate about delivering the highest standards of customer care
• Excellent interpersonal and communication skills (Excellent standards of spoken English)
• Previous experience of working in a busy F&B department/ Cafe is desirable
• Ability to work in an efficient organised manner with a hands on approach

What are the Old Thorns employee benefits?

• A competitive salary

• Company pension scheme

• Training & development

• Discounted membership to our fantastic on-site health club

• Company Uniform

• Employee Assistance Programme

• Free on-site parking

• Company discounts

   

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

Contract length: 6 months

Full Time hours are 40 per week working across Monday -Sunday on a rota system.

Expected Start Date: 01/07/2021

Job Types: Full-time, Permanent

Salary: £8.36-£9.25 per hour

Working as a KickStart Trainee Greenkeeper you will work within the Greenkeeping Department. In this role you will assist with the upkeep of the golf course, surrounding areas and hotel grounds. You will undertake hands-on training and gain experience carrying out all the main responsibilities of a Greenkeeper.

You will be training towards duties and responsibilities.

• to upkeep the hotel grounds as directed by line manager,
• to put into practice all training and instructions provided by the Head Greenkeeper,
• to carry out turf maintenance operations associated with the golf course and hotel grounds,
• to ensure all Health and Safety procedures are adhered to at all times
• to undertake routine machine maintenance

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels and/or Greenkeeping

In this role you will be able to learn and develop greenkeeping skills, Golf knowledge, teamwork and communication skills, H&S knowledge, and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 hours per week.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Part-time hours: 25 per week

Working as a KickStart Trainee Food & Beverage Assistant you will work within the F&B Department. In this role you will be expected to undertake hands-on training and gain experience carrying out all the main responsibilities of a F&B Assistant. To provide a food and beverage service to our hotel guests, members and the general public ensuring service excellence and maximisation of each sale opportunity for the department and facility. This is a busy but rewarding role in a friendly team.

You will be training towards duties and responsibilities.

· To have a thorough knowledge of all menus and beverage available. This is to include the preparation and service of all products

· To review daily bookings, function sheets and restaurant reservations as required,

· To welcome customers in a polite and friendly manner

· To offer guests menus and information on daily specials or menu changes, as well as making suggestions and answering any questions relating to the food and beverage operation

· To process orders through the till / check system and serve as appropriate and

· To ensure that all charges are raised for food and beverage consumed, in accordance with procedures laid down

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels.

In this role you will be able to learn and develop customer service skills, teamwork and communication skills, H&S and Food safety knowledge, liquor licencing knowledge, cashing up and taking payments and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 or 40 hours per week available.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Working as a KickStart Trainee Health Club Assistant you will work within the Health Club Department. In this role you will contribute to ensure the smooth running of the reception and health club while providing a service to guests and members

You will be training towards duties and responsibilities.

• to assist the Health Club Reception, to greet members and hotel guests in a polite and friendly manner,
• to help maintain the level of cleanliness across the health club (swimming pool, changing rooms, main gym floor etc),
• to familiarise yourself with the Health Club booking system, classes and all facilities available
• to undertake routine tasks as needed

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels and/or a Health Club

In this role you will be able to learn and develop Costumer service skills, health club knowledge, teamwork and communication skills, H&S knowledge, and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 hours per week.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Part-time hours: 25 per week

Working as a KickStart Trainee Golf Operations Assistant you will work within the Golf Department. In this role you will provide outstanding customer service across all Golf Operations. You will be a first point of contact for all bookings to the golf related guests. The Golf Operations will be run in accordance with the required standards of the hotel and with agreed operating procedures. This is a busy but rewarding role in a friendly team.

You will be training towards duties and responsibilities.

• You will help to maintain the upkeep and sales of the Golf Shop, Golf Course and Golf Office
• You will assist with the smooth running and maintenance of the Golf Operations, this includes the Driving Range, Golf Buggies, Golf Shop, Golf Course Marshalling and Food & Beverage.
• To complete daily shop duties, to maintain the buggies, ensuring that they are clean and available at all times,
• To be a constant presence on the golf course so players are aware of the Course Marshall
• To ensure the range is clean and maintained to a high standard among many others.

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels and/or Golf

In this role you will be able to learn and develop customer service skills, Golf knowledge, teamwork and communication skills, H&S and Food safety knowledge, cashing up and taking payments and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 hours per week.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Part-time hours: 25 per week

Salary: Up to £18,533.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Virtual meetings
• Sanitisation, disinfection or cleaning procedures in place