We have an exciting opportunity for an Assistant Conference & Banqueting Manager to join our fantastic Food & Beverage team here at Old Thorns Hotel. We are looking for someone who is passionate about hospitality and will work well within our great conference & banqueting team, providing guests with excellent service and a great event. This role will mainly consist of looking after our guests attending our events and weddings or using our meeting rooms.

Working as part of our Conference & Banqueting team, you will be expected to demonstrate excellent attention to detail, organisational and communication skills. You will need to be passionate and knowledgeable about food and beverage and be confident in providing guests with the correct choice. The role will give you the opportunity to learn and develop, with the potential to progress within the company. This is a hands on, operational role and will suit someone who likes working with friendly and hardworking people in a hotel setting.

Old Thorns is a four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

As standard, you will work 45h a week on a flexible rota, where weekends will be required.

Main Responsibilities:

• To have an excellent knowledge of all conference and events facilities, menus, beverages and services available. This is to include the preparation and service.
• To meet with organisers and clients and ensure the highest standards of professionalism and customer service are achieved at all times.
• To direct and supervise the activities of conferences and events, ensuring all guests receive high standards of service and their needs met.
• To ensure conferences and events are carried out according to client contract including room layout, equipment hire, etc.
• To liaise with the sales department on all matters concerning the smooth operation of all functions.
• To ensure function sheet requirements are delivered on-time and to the highest possible standards.
• To arrange bookings, table plans and allocate work to team members.

Knowledge, Skills & Experience Required:

• Smart personal presentation and polite and friendly manner
• Passionate about delivering the highest standards of customer care
• Excellent standards of spoken English
• Previous experience is desirable but not essential

What are the Old Thorns employee benefits?

• Competitive salary
• Staff Accommodation Discounts
• Generous refer a Friend Bonus
• Discounted Health Club Membership
• Discounts across the F&B outlets
• Employee Recognition Programs
• Discounted Spa Treatments and Products

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application

Job Types: Full-time, Permanent

Salary: Up to £22,500.00 per year

Old Thorns is a four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference and function facilities, health club, beauty spa, restaurants and bars and a championship golf course.

We are seeking Waiting staff to join our Restaurant, Bars or Café. We currently have part-time, full-time permanent and temporary positions available.

Main Responsibilities:

• To welcome guests in a polite and friendly manner
• To ensure our guests receive the highest possible standards of service at all times
• To assist customers, providing information, menu changes, as well as making suggestions and answering any questions
• To follow cash handling procedures
• To ensure tables and service areas are kept clean and tidy at all times
• To assist with set up for tables and/or rooms and clear down

Knowledge, Skills & Experience Required:

• Smart personal presentation and polite and friendly manner
• Passionate about delivering the highest standards of customer care
• Excellent standards of spoken English
• Previous experience is desirable but not essential

   

  You will be available to work flexible hours that cover a wide range of operations from morning to evening on a rota basis

What are the Old Thorns employee benefits?

• Employees assistance programme
• A competitive salary
• Contributory company pension scheme
• Training & development
• Discounted membership to our fantastic on-site health club
• Company Uniform
• Free on-site parking
• Company discounts

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

Job Types: Full-time, Permanent

Salary: £7.35-£8.91 per hour

We are looking for an enthusiastic and motivated Night Porter to join our vibrant, successful Front of House team.

Old Thorns is a four-star hotel resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

Main Responsibilities:

To carry out night audit tasks and provide a full and thorough handover takes place at the end of the shift

To have a good knowledge and understanding of all hotel facilities and outlets and able to answer customer queries quickly and effectively

Undertake routine walk rounds of all areas of the hotel on a regular basis and report irregularities to the Night Manager.

To set up conference and banqueting suites in accordance with hotel function requirements, ensuring the hotel standards are maintained

To ensure that all front of house public areas are cleaned as per company cleaning procedures, therefore creating a professional impression to guests and employees

To undertake room service duties when catering department is closed

Ensure our guests receive the highest standards of service

Knowledge, Skills & Experience Required:

Previous experience within a similar role is advantageous

Work well within a team

Smart personal presentation and polite, attentive and friendly manner

Have good communication skills with a good level of spoken English

Able to deliver great customer service at all times

We Offer:

A Competitive Salary

Training & Development Opportunities

Company Pension Scheme

Company Uniform

Free on-site parking

Employee Assistance Programme

Discounted Leisure Club Membership

Company discounts

This is a full time position working 5 nights out of 7 on a rota basis.

Live in accommodation is available for this position.

Job Types: Full-time, Permanent

Salary: £19,691.00 per year

Old Thorns is a four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference and function facilities, health club, beauty spa, restaurants and bars and a championship golf course.

We are currently looking for Bar Staff to join our team to work across our F&B outlets. No two days are the same and you will work in our Sports Bar and Atrium Bar serving cocktails and champagne.

Main Responsibilities:

• To ensure all guests receive the highest standards of customer service at all times

• To welcome guests in a polite and friendly manner

• To take and deliver customer orders, providing information on daily specials or menu changes, as well as making suggestions and answering any questions

• To follow cash handling procedures

• To assist with set up for tables and clear down

• To ensure cleanliness of work areas is maintained

• To be fully aware of current liquor licensing laws and ensure that these are strictly adhered to

Knowledge, Skills & Experience Required:

• Smart personal presentation and polite friendly manner
• Passionate about delivering the highest standards of customer care
• Excellent interpersonal and communication skills (Excellent standards of spoken English)
• Previous experience of working in a busy F&B department/ Cafe is desirable
• Ability to work in an efficient organised manner with a hands on approach

What are the Old Thorns employee benefits?

• A competitive salary

• Company pension scheme

• Training & development

• Discounted membership to our fantastic on-site health club

• Company Uniform

• Employee Assistance Programme

• Free on-site parking

• Company discounts

   

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

Contract length: 6 months

Full Time hours are 40 per week working across Monday -Sunday on a rota system.

Expected Start Date: 01/07/2021

Job Types: Full-time, Permanent

Salary: £8.36-£9.25 per hour

Working as a KickStart Trainee Greenkeeper you will work within the Greenkeeping Department. In this role you will assist with the upkeep of the golf course, surrounding areas and hotel grounds. You will undertake hands-on training and gain experience carrying out all the main responsibilities of a Greenkeeper.

You will be training towards duties and responsibilities.

• to upkeep the hotel grounds as directed by line manager,
• to put into practice all training and instructions provided by the Head Greenkeeper,
• to carry out turf maintenance operations associated with the golf course and hotel grounds,
• to ensure all Health and Safety procedures are adhered to at all times
• to undertake routine machine maintenance

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels and/or Greenkeeping

In this role you will be able to learn and develop greenkeeping skills, Golf knowledge, teamwork and communication skills, H&S knowledge, and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 hours per week.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Part-time hours: 25 per week

Working as a KickStart Trainee Food & Beverage Assistant you will work within the F&B Department. In this role you will be expected to undertake hands-on training and gain experience carrying out all the main responsibilities of a F&B Assistant. To provide a food and beverage service to our hotel guests, members and the general public ensuring service excellence and maximisation of each sale opportunity for the department and facility. This is a busy but rewarding role in a friendly team.

You will be training towards duties and responsibilities.

· To have a thorough knowledge of all menus and beverage available. This is to include the preparation and service of all products

· To review daily bookings, function sheets and restaurant reservations as required,

· To welcome customers in a polite and friendly manner

· To offer guests menus and information on daily specials or menu changes, as well as making suggestions and answering any questions relating to the food and beverage operation

· To process orders through the till / check system and serve as appropriate and

· To ensure that all charges are raised for food and beverage consumed, in accordance with procedures laid down

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels.

In this role you will be able to learn and develop customer service skills, teamwork and communication skills, H&S and Food safety knowledge, liquor licencing knowledge, cashing up and taking payments and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 or 40 hours per week available.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Working as a KickStart Trainee Health Club Assistant you will work within the Health Club Department. In this role you will contribute to ensure the smooth running of the reception and health club while providing a service to guests and members

You will be training towards duties and responsibilities.

• to assist the Health Club Reception, to greet members and hotel guests in a polite and friendly manner,
• to help maintain the level of cleanliness across the health club (swimming pool, changing rooms, main gym floor etc),
• to familiarise yourself with the Health Club booking system, classes and all facilities available
• to undertake routine tasks as needed

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels and/or a Health Club

In this role you will be able to learn and develop Costumer service skills, health club knowledge, teamwork and communication skills, H&S knowledge, and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 hours per week.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Part-time hours: 25 per week

Working as a KickStart Trainee Golf Operations Assistant you will work within the Golf Department. In this role you will provide outstanding customer service across all Golf Operations. You will be a first point of contact for all bookings to the golf related guests. The Golf Operations will be run in accordance with the required standards of the hotel and with agreed operating procedures. This is a busy but rewarding role in a friendly team.

You will be training towards duties and responsibilities.

• You will help to maintain the upkeep and sales of the Golf Shop, Golf Course and Golf Office
• You will assist with the smooth running and maintenance of the Golf Operations, this includes the Driving Range, Golf Buggies, Golf Shop, Golf Course Marshalling and Food & Beverage.
• To complete daily shop duties, to maintain the buggies, ensuring that they are clean and available at all times,
• To be a constant presence on the golf course so players are aware of the Course Marshall
• To ensure the range is clean and maintained to a high standard among many others.

This is an excellent opportunity for someone who has drive and motivation to work in the Hospitality sector. We are looking for an individual who wants to build a successful career within Hotels and/or Golf

In this role you will be able to learn and develop customer service skills, Golf knowledge, teamwork and communication skills, H&S and Food safety knowledge, cashing up and taking payments and basic computer user skills among many others.

This role is for a 6-month Kickstart placement, and will be for 25 hours per week.

Our Kickstart programme is an opportunity for young people claiming Universal Credit. You will gain valuable work experience for six months.

To be eligible for the Kickstart programme you will need to be:

• Currently claiming Universal Credit
• Be available to work for 25 + hours
• Be able to undertake a 6-month work placement/training programme

In order to apply for the KickStart role you must speak to your job centre work coach to be referred, please do not apply online

Training Provided:

All new starters will be attending company induction day where they will learn about the Hotel, H&S, the main policies and procedures and benefits. They will also attend a 2h induction to Costumer Service on the day.

New starters will be provided with a buddy for the first two weeks of their employment. The buddy will act as a mentor training them and guiding them through their first weeks at work. The buddy will remain available throughout their employment as a main point of contact and support.

During the first two weeks new starters will be able to do cross training in the relevant departments, allowing them to learn about the overall operation of the hotel.

We will enrol new starters on our online training platform where they will be able to do online training. Topics include, H&S safety, Food Safety, Allergen Awareness, Multiple COVID 19 training's, Effective Teams, Disability Awareness, Guest Service etc.

Weekly 1 to 2 hour training will be provided by the HR team covering topics such as CV writing, interviewing practice, time keeping, teamwork, effective communication among many others.

Contract length: 6 months

Part-time hours: 25 per week

Salary: Up to £18,533.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Virtual meetings
• Sanitisation, disinfection or cleaning procedures in place