How can we help?

We’ve got answers to a wide number of questions.
Whether you’re looking for directions, more information about your stay, what’s on offer or anything else you should be a able to find the answer here.

Directions by car

Old Thorns is located just minutes from the A3 on Longmoor Road.

On the A3 Liphook-Petersfield by-pass, take the exit for Griggs Green. Continue for approximately half a mile before taking a right turn at the sign post for Old Thorns. You will pass the Deer’s Hut pub on the left hand side. Continue to the end of the driveway where you will find the main car park.

What are the check-in and check-out times?

Our standard check-in time is 4pm and check-out time is 11am. Some of our packages may include early check-in so if you’re unsure please check your confirmation email.

Do you have room service?

We offer room service in our hotel rooms.

When can I check in?

Your apartment will be available from 4pm on the day of arrival, unless early check-in is provided as part of your package. Your apartment key card can be collected from the main reception desk.

When can I book a pool time?

Spa package guests can book any time after paying a deposit for their booking – call the Spa Team to book on 01428 738 540. Hotel guests only 48 hours in advance – call the Health Club Team to book om 01428 738 535.

What are the tee time intervals?

We set our tee times out in 10 minute intervals.

Food and Drink
What bar and restaurant options are at Old Thorns?

We offer a variety of different dining options to suit every taste including breakfast, lunch, afternoon tea, dinner and dessert! Food is served in our Kings restaurant, Sports bar and Oties diner and you can also go for a drink in our champagne bar.

Can guests get a discounted rate on rooms?

The rate and number of discounted rooms that have been reserved for wedding guests depends on what the couple have arranged with our weddings team. The best way to proceed is to contact our reservations team with the couple's name and then that can advise what the rate and availability is

Health Club
Can I use the health club facilities?

Hotel guests can enjoy a 1 hour pool session each day of their stay. We ask that you pre-book if you’re planning a session on Fridays, Saturdays and Sunday mornings. You don’t need to pre-book at other times. This ensures guests have an enjoyable time in our pool and wellness suite. 

To book your pool session in advance please contact Health Club on 01428 738 535.

The use of these facilities is on a first come, first served basis. Our team have put measures in place for the use of facilities to be as fair as possible. However, there is no guarantee of availability, and no financial reimbursement will be available for these facilities being unavailable or fully booked.

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We're here to help! Contact us for information about our best rates, rooms, dining and what to do in the area.

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