Assistant Reception Manager

  • Front of House
  • Liphook

Old Thorns is a luxury four star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers luxury accommodation, conference & function facilities, health club, beauty spa, restaurants & bars and a championship golf course.

We are now recruiting for a Assistant Reception Manager to join our front of house team.

Main Responsibilities:
•To deputise in the absence of the Manager.
•To have a good knowledge and understanding of all hotel facilities and outlets.
•To maintain a high level of guest satisfaction.
•To ensure smooth check in and out of guests.
•To ensure the telephone is answered politely and any calls forwarded to the correct department.
•To ensure all reservations for accommodation and restaurants are dealt with in a professional manner.
•Maintain a thorough working knowledge of the Front of House system. (training will be given)
•To be polite, well dressed, clean and efficient at all times.
•Maintain good interdepartmental communications at all times.
•Prepare guest accounts accurately prior to departure.
•Responsible for the reception float and daily banking.

Knowledge, Skills & Experience Required:
•Smart personal presentation and polite and friendly manner
•Passionate about delivering the highest standards of customer care
•Great interpersonal skills with excellent standards of spoken English
•The ability to lead and motivate a team
•Able to work early and late shifts and some weekends
•Good numeracy and literacy skills
•Be able to cope under pressure

Must have previous experience as a Reception Supervisor in an hotel environment. You must be able to work any 5 days between Monday and Sunday and shifts between the hours of 7:00am and 11:00pm.

As well as a competitive salary, the company offers training & development, company uniform, free on-site parking, pension and discounted gym membership.

Job Types: Full-time, Permanent

To apply for this job email your details to