Reservations Co-ordinator

  • Sales & Marketing
  • Liphook

We are recruiting for a Reservations Co-ordinator (Group Specialist) to effectively manage all reservations and customer enquiries with a focus on promoting, driving and delivering all Block and Group bookings and to act as the main point of contact.

The ideal candidate will offer a high standard of customer service, passionate about exceeding our customer’s needs. You will have a flexible attitude and work well in a small team and be highly organised.

Main Responsibilities:
•To deal with all hotel booking enquiries and reservations in a speedy, professional and efficient manner
•To co-ordinate all Block and Group reservations and group accommodation using the agreed company systems and ensuring maximum profit at all times
•To ensure all group related enquiries are recorded and tracked to ensure a quality database is managed efficiently on a daily, weekly, monthly basis
•To be a main point of contact for all direct and agent hotel bookings in the form or societies, corporate days and residential breaks
•To ensure all group related enquiries are dealt with in a speedy and efficient manner
•To attend face-to-face meetings with clients and carryout show rounds of the hotel facilities
•To provide event management services on the day for large corporate clients as required
•To ensure the all administration of golf contracts and events are recorded accurately and delivered efficiently to the client

Knowledge/Skills & Experience Required:
•Previous Sales / Reservations experience
•Excellent interpersonal and communication skills
•Highly organised and able to work to deadlines
•Able to work under pressure
•Excellent administrative skills with strong IT skills

Old Thorns is a four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

As well as a competitive salary, the company offers training & development, free on-site parking, company uniform, Employees Assistant programme, contributory pension scheme and discounted gym membership.

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

Job Types: Full-time, Permanent

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