We are looking for a professional, customer service expert to join our team as F&B Duty Manager to proactively ensure the delivery of a fantastic customer experience and maintain quality standards.
F&B Duty Manager Role:
To work closely with outlet Managers in planning events and day to day operations and ensuring the delivery of an excellent customer experience
To coach, motivate and supervise team members, thus ensuring the quality and standards of service are maintained at all times
To be aware of customer needs in order to eliminate customer complaints but effectively handle and resolve any that occur
To have a thorough knowledge of all menus and beverages available. This is to include the preparation and service of all products
To support and implement all company initiatives and programmes as requested, as well as maximising every opportunity to ‘up sell’ to the guest
To participate in service wherever required
To communicate departmental challenges to F&B Management and suggest improvements
Be a passionate, motivated, enthusiastic Food & Beverage Professional with experience within a similar role
Demonstrate an ability to communicate with and understand the needs of others customers, colleagues and other departments
Demonstrate ability to proactively prioritize needs and effectively manage resources and time.
A real drive to deliver outstanding service and exceptional customer care
Excellent communication and interpersonal skills with a friendly, confident and professional manner
Old Thorns is a four-star resort hotel in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, and championship golf course. We are a popular venue for corporate events, conferences, weddings, tribute nights and golfers and spa guests.
Company Pension Scheme
Training & Development Opportunities
Discounted Leisure Club Membership
Employers Assistance Programme
Free on-site parking
Company discounts for you and your family
Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.
To apply for this job email your details to firstname.lastname@example.org.