Assistant Night Manager

  • Front of House
  • Liphook

We are looking for enthusiastic and motivated Assistant Night Manager to join our vibrant, successful Front of House team.

Old Thorns is a four-star hotel resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

Main Responsibilities:
•To carry out night audit tasks and provide a full and thorough handover takes place at the end of the shift
•Undertake routine walk rounds of all areas of the hotel on a regular basis and report irregularities to the Night Manager.
•To set up conference and banqueting suites in accordance with hotel function requirements, ensuring the hotel standards are maintained
•To undertake room service duties when catering department is closed
•Responsible for ensuring a float once on duty and till is balanced, counted and agreed by the oncoming shift. To follow up and resolve any discrepancies.

Knowledge, Skills & Experience Required:
•Previous experience within a similar role
•Strong leadership skills and confidence to be able to Assist, develop and motivate a small team
•Be confident, with good customer service skills and attention to detail
•Be able to work well under pressure and prioritise
•A real drive to deliver outstanding service and exceptional customer care
•Efficient IT skills and ideally have a good knowledge of Opera or Reslink or similar System and be able to utilise this to its full advantage
•Excellent communication and interpersonal skills and a friendly but professional manner

This is a full time position working 5 nights out of 7 on a rota basis. As well as a competitive salary, the company offers training & development, company uniform, free on-site parking, pension and discounted gym membership.

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

Job Types: Full-time, Permanent

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