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Helping you stay safe during your visit

Please find below information and advice about the precautions we are taking to help you stay safe whilst visiting Old Thorns. 

We look forward to welcoming you to Old Thorns. Whilst some of you may be eager to get out and about, we appreciate that many of you will be nervous about returning to this “new normal”. We want to reassure you that the team have been working extremely hard to implement changes to ensure your stay with us is safe, but also enjoyable.

We are keeping up to date with the guidance from Public Health England and the Government and we will regularly update this page with the latest information so you can be confident about your upcoming stay with us.

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Old Thorns has been certified by The National Tourist Organisations of Great Britain and Northern Ireland as holding COVID-19 industry standard practices.
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Old Thorns has been certified by The National Tourist Organisations of Great Britain and Northern Ireland as holding COVID-19 industry standard practices.

Some of the extra measures we have put in place...

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Staff
Training

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Social
distancing

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Extra hotel
cleaning

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Hygiene
measures

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Contactless
payments

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Protective
equipment

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Staff
training
Image
Social
distancing
Image
Extra Hotel
cleaning
Image
Hygiene
measures
Image
Contactless
payments
Image
Protective
equipment
Hotel

STAFF
All team members have participated in a new Covid-19 training programme, to educate on our enhanced cleaning, hygiene and social distancing practices.

We have redesigned our offices, break rooms and working environments to enable social distancing

Our teams have been provided with the relevant PPE

Hand santisers are available in staff areas, regular hand-washing must be carried out from all staff and log books kept up to date.

CHECK-IN/CHECK-OUT
Our reception desk and other customer desks throughout the resort have been equipped with screens

2m distancing markers have been placed at queuing points

Please return your key to the dedicated drop point on check out so it can be disinfected

PDQ machines, pens, luggage will all be wiped down after use.

COMMUNAL AREAS
In popular common areas, one-way systems have been implemented along with entry and exit doors

Enhanced cleaning practices in conjunction with Diversey, our chemical provider, in all public areas, washrooms and lifts

Only 1 person/household group in a lift at one time

You will find disinfection stations,  anti-bac hand gel and dedicated PPE disposal bins throughout the resort

RECEPTION AND BAR AREAS
At the reception and bar areas contactless card payments will be preferable. Perspex screens will be present to minimise any risk during interactions between staff members and guests.

Please also pay attention to floor distance markers when queuing and follow any instructions indicated by the hotel.

HAND SANITISING

We have in place stringent and thorough procedures to help protect our guests and staff. You will find sanitising stations located throughout the hotel and we insist you use the hand sanitising stations on entering and leaving the premises.

SOCIAL DISTANCING
We observe current government recommended social distancing guidelines. Signage and indicators are there for your safety. Please respect our measures of control.

When using the lifts around the hotel, please ensure only one person is in the lift at a time.

Please use entrance and exit routes, as well as any designated queue systems as specified. These measures are in place for the safety of all our guests.

 Finally...

We request that you always remain considerate of our guests and staff. This is a new normal for all of us and we are working hard to ensure all our guests and staff feel comfortable and safe during their time with us. We ask you to keep in mind that many people will be nervous for some time, so even if you are feeling more relaxed, we ask you to respect the measures that are in place so Old Thorns can be a place for all to enjoy. 


Thank you for your co-operation and we wish you a very pleasant stay with us.

Resort status update

Golf

COURSE
NOW OPEN
Breaks from 4th July.

Hotel

Opening
4th July
Book today!

Restaurants

Opening
4th July
Book today!

Spa

Available
from 1st August
Book today!

Health Club

Our Health Club remains closed at this time.

Weddings

Show rounds
available
from 6th July

Events

Bookings
available
from 6th July

Business

Bookings
available
from 6th July

Golf

COURSE
NOW OPEN
breaks 6th July

Hotel

Opening
4th July
Book today!

Bars

Opening
4th July
Book today!

Spa

Nearly there.
From 1st August
Book today!

Gym

Remain
closed at 
this time

Weddings

Nearly there.
Show rounds
from 6th July

Events

Bookings
available
from 6th July

Business

Bookings
available
from 6th July

Please note that all dates above are subject to government guidelines and may change.