
The hotel, restaurants, spa and health club are now closed. A reopening date will be confirmed when we have further information from the Government. All effected bookings will be contacted in date order.
Golfers may still play on the course in mixed households up to 2-balls while adhering to social distancing rules or up to 4-balls in same households/support bubble. Please see more details below.
Helping you stay safe during your visit
We look forward to welcoming you to Old Thorns. Whilst some of you may be eager to get out and about, we appreciate that many of you will be nervous about returning to this “new normal”. We want to reassure you that the team have been working extremely hard to implement changes to ensure your stay with us is safe, but also enjoyable.
We are keeping up to date with the guidance from Public Health England and the Government and we will regularly update this page with the latest information so you can be confident about your upcoming stay with us.




Your pre-arrival checklist and things to keep in mind
Checking-in
Government guidelines now require face masks to be worn in hotels. Please wear a face covering when in our reception, corridors, pro-shop, during spa treatments, at the Starbucks counter and any public areas.
Using the gym and pool
You can call the Health club on 01428 738 535 or email elevationreception@oldthorns.com to request a session. Please note that children’s swim times are in operation so if you have under 16s with you, please let our team know.
Your room
If you wish for your room to be serviced during your stay then please request this to our reception team – ideally with as much notice as possible.
Using our bars and restaurants
Our tables and chairs have been placed to ensure social distancing can be maintained – please do not move furniture and remain seated throughout your meal.
Our hotel and apartments are closed while in Tier 4. Should you need accommodation for essential purposes then please contact us for further information: reception@oldthorns.com
If your reservations has been effected by Tier 4 restrictions, a member of our team will contact you to amend your booking. Or drop us an email at reservations@oldthorns.com
FACEMASKS
Please note: The Government are now recommending that face coverings are worn in additional indoor settings and this will be enforceable in law.
STAFF
All team members have participated in a new Covid-19 training programme, to educate on our enhanced cleaning, hygiene and social distancing practices.
We have redesigned our offices, break rooms and working environments to enable social distancing
Our teams have been provided with the relevant PPE
Hand santisers are available in staff areas, regular hand-washing must be carried out from all staff and log books kept up to date.
CHECK-IN/CHECK-OUT
Our reception desk and other customer desks throughout the resort have been equipped with screens
2m distancing markers have been placed at queuing points
Please return your key to the dedicated drop point on check out so it can be disinfected
PDQ machines, pens, luggage will all be wiped down after use.
COMMUNAL AREAS
In popular common areas, one-way systems have been implemented along with entry and exit doors
Enhanced cleaning practices in conjunction with Diversey, our chemical provider, in all public areas, washrooms and lifts
Only 1 person/household group in a lift at one time
You will find disinfection stations, anti-bac hand gel and dedicated PPE disposal bins throughout the resort
RECEPTION AND BAR AREAS
At the reception and bar areas contactless card payments will be preferable. Perspex screens will be present to minimise any risk during interactions between staff members and guests.
Please also pay attention to floor distance markers when queuing and follow any instructions indicated by the hotel.
HAND SANITISING
We have in place stringent and thorough procedures to help protect our guests and staff. You will find sanitising stations located throughout the hotel and we insist you use the hand sanitising stations on entering and leaving the premises.
SOCIAL DISTANCING
We observe current government recommended social distancing guidelines. Signage and indicators are there for your safety. Please respect our measures of control.
When using the lifts around the hotel, please ensure only one person is in the lift at a time.
Please use entrance and exit routes, as well as any designated queue systems as specified. These measures are in place for the safety of all our guests.
We request that you always remain considerate of our guests and staff. This is a new normal for all of us and we are working hard to ensure all our guests and staff feel comfortable and safe during their time with us. We ask you to keep in mind that many people will be nervous for some time, so even if you are feeling more relaxed, we ask you to respect the measures that are in place so Old Thorns can be a place for all to enjoy.
Thank you for your co-operation and we wish you a very pleasant stay with us.
Some of the extra measures we have put in place...

Staff
Training

Social
distancing

Extra hotel
cleaning

Hygiene
measures

Contactless
payments

Protective
equipment

training

distancing

cleaning

measures

payments

equipment
Please note that all dates above are subject to government guidelines and may change.