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Helping you stay safe during your visit

OLD THORNS IS NOW FULLY OPEN!

It is great news that we have been able to lift restrictions. Weddings, events, conferences and breaks may all go ahead without capacity limits or social distancing. However, with infection rates still high and everyone feeling differently regarding the easing of restrictions, we will still be following a number of steps to help keep everyone safe.

Please also note that it is still a legal requirement to self-isolate should you test positive for Covid-19, if you are contacted by Test & Trace, or if you have recently returned from a foreign country where quarantine is required. Contact our reservations team to adjust your booking should this apply to you.

Before your visit, please take a moment to take a look at the measures we have in place. Thank you for your cooperation and we look forward to welcoming you.
Hotel


FACEMASKS
Face coverings are strongly encouraged when moving around our resort, during spa treatments and in confined areas such as our Pro Shop. You may remove your mask in your room/apartment, when seated at a table in our bar/dining outlets and when in the gym or pool area. If you choose not to wear a face mask, we do ask that you maintain a safe distance between yourself and other guests and staff.

CAPACITY LIMITS
There are currently no capacity limits in place indoors or outdoors.

CHECK IN
At the entrance to our hotel and to each outlet you’ll find an NHS QR code which you can scan with your mobile device. This is no longer mandatory, but is there if you wish to use it. Old Thorns does not store or have access to this data; it goes directly to the NHS Test & Trace scheme. If you have any problems with the check-in process, please speak to a member of staff.

SOCIAL DISTANCING
There are no longer social distancing restrictions in place but we do recommend being considerate to fellow guests and staff and leaving a safe distance between yourself and people from other parties. 

HAND SANITISING
You will find sanitising stations located throughout the hotel and we encourage you use the hand sanitising stations on entering and leaving the premises, as well as before and after dining.

In addition to this:

Our reception desk and other customer desks throughout the resort have been equipped with screens.

Key cards will be disinfected after every use.

PDQ machines, pens, luggage will all be wiped down after use.

All team members have participated in a new Covid-19 training programme, to educate on our enhanced cleaning, hygiene and social distancing practices.

Our teams have been provided with the relevant PPE and participate in regular Covid-19 testing.

Hand santisers are available in staff areas, regular hand-washing must be carried out from all staff and log books kept up to date.