FACEMASKS
Face coverings are strongly encouraged when moving around our resort, during spa treatments and in confined areas such as our Pro Shop. You may remove your mask in your room/apartment, when seated at a table in our bar/dining outlets and when in the gym or pool area. If you choose not to wear a face mask, we do ask that you maintain a safe distance between yourself and other guests and staff.

CAPACITY LIMITS
There are currently no capacity limits in place indoors or outdoors.

CHECK IN
At the entrance to our hotel and to each outlet you’ll find an NHS QR code which you can scan with your mobile device. This is no longer mandatory, but is there if you wish to use it. Old Thorns does not store or have access to this data; it goes directly to the NHS Test & Trace scheme. If you have any problems with the check-in process, please speak to a member of staff.

SOCIAL DISTANCING
There are no longer social distancing restrictions in place but we do recommend being considerate to fellow guests and staff and leaving a safe distance between yourself and people from other parties. 

HAND SANITISING
You will find sanitising stations located throughout the hotel and we encourage you use the hand sanitising stations on entering and leaving the premises, as well as before and after dining.

In addition to this:

Our reception desk and other customer desks throughout the resort have been equipped with screens.

Key cards will be disinfected after every use.

PDQ machines, pens, luggage will all be wiped down after use.

All team members have participated in a new Covid-19 training programme, to educate on our enhanced cleaning, hygiene and social distancing practices.

Our teams have been provided with the relevant PPE and participate in regular Covid-19 testing.

Hand santisers are available in staff areas, regular hand-washing must be carried out from all staff and log books kept up to date.

Ensure you read the safety guidelines before playing

We want to ensure you have a great game of golf, but even with restrictions easing, we must all consider the health and safety of all visitors, members and staff during the current health pandemic. If you do not adhere to the guidelines below you may be asked to leave the course with no financial reimbursement. Thank you for your understanding.

PRO-SHOP

There will no longer be a limit to the number of guests allowed inside the shop, but we will still be asking for face coverings to be worn, if you have not been double vaccinated.

There are some other exemptions to wearing face coverings including children under the age of 11 and those with certain disabilities. 

Although social distancing is not required, we do ask that you are aware and considerate of others using the golf shop and leave space between other who are not in your party.

If you require assistance or don’t have a face covering, please wait by the door and ask for a member of the team who will be happy to help.


COURSE SET-UP

ON-COURSE ITEMS
All rakes, ball-retrievers, ball washers, benches, bins and other removable items will all be back on the golf course and available from the 19th July 2021. Stakes defining areas of the course can be treated as immovable obstructions.

The shoe cleaning area will also be open.

We ask all guests to be aware that Covid-19 is still a risk from touch surfaces. We are following the guidelines set by the English Golf Union, and recommend that you sanitise and/or wash your hands regularly on the Golf Course, especially after touching any items or surfaces.

HOLE AND FLAGSTICK
Flagsticks will be retained and you will be allowed to remove the flag from the 19th July 2021.

Practice areas and the driving range including practice nets are now open. 

DURING THE ROUND

This has returned to pre-pandemic operations

AFTER THE ROUND

This has returned to pre-pandemic operations. We recommend sanitising/washing your hands after your round.

RULES OF GOLF-RELATED MATTERS

All golf rules have returned to normal pre-pandemic operations

In many of our dining outlets, we now have table ordering, directly from your mobile in place. We are still able to take orders and payments the traditional way, but would encourage you where possible to utilise the table ordering service to reduce contact.

At the entrance to each outlet you’ll find an NHS QR code which you can scan with your mobile device. It is no longer mandatory to check-in but it is there if you wish to use it. Old Thorns does not store or have access to this data; it goes directly to the NHS Test & Trace scheme.

We have heightened our already stringent practices around food handling, sanitisation, disinfection and cleaning in our kitchens. 

Restaurants and bar outlet opening hours may be altered at short notice.

Increased frequency of cleaning is in place of tables, cutlery, crockery and glassware after each guest use

We’ve enhanced our in-room cleaning programmes to pay extra attention to critical touch points and removed some soft furnishings

Once your room has been initially cleaned, you will be the only one in it until you have departed.

No access will be made to your room during your stay. If you require housekeeping or maintenance you will be asked to vacate your room.

Our fantastic Housekeeping Team has been fully trained on the use of PPE. We clean all of our surfaces thoroughly and regularly with anti-bacterial products.

HEALTH CLUB
Cleaning protocols for equipment in the gym and classes will still be in place.

Hand santisier stations will remain available throughout the club.

Gym cleaning stations will remain in place to enable customers to continue to clean kit after use.

You must continue to pre-book sessions, whether that is for the gym, pool or classes.

Our class capacity will be increasing to accommodate 12 participants in studio 1, 10 particiapants in studio 2 and 12 participants on the mezzanine.

We strongly encourage you to wear a face covering when walking to and around the gym, but they are not required in the pool or when working out.

Cancellation Policy

If you are on a Best Available Rate, there is a 24 hour cancellation policy in place, so you can move or cancel your stay, 24 hours in advance of your arrival date at no charge.

Promotional and package rates may have a different cancellation policy and this should be checked at the time of booking.

How you can help during your stay:

If you display symptoms
Please do not come to the resort if you or a member of your household have displayed any of the following symptoms within the last 14 days: a cough, fever, breathlessness, sore throat, headaches, loss of taste or smell – unless they are symptoms of a pre-existing medical condition. 

You should also not come to Old Thorns if you have tested positive for Covid-19 in the last 10 days, or if you have been contacted by Test & Trace as a close contact of a positive case. Please also do not visit us if you have recently returned from a country where you are required to self isolate on return.

Instead, please call our reservations team at your earliest convenience to reschedule your stay. Please note that we reserve the right to refuse entry or cancel your reservation should you display any symptoms on arrival.

If you develop symptoms during your stay
Please remain in your room and call the reception desk for further assistance from our team.

Hygiene
We ask all guests to regularly wash their hands.

Please make us of our sanitiser stations throughout the resort – especially before dining

Contactless payments
Please use card payments and contactless where possible

Decline housekeeping
We will not service your room during your stay. You can request this service and if you require housekeeping during your stay you will be asked to leave your room while our team service your room.